Privacy policy for families

Effective October 17, 2026. This policy covers the Yuna app on iPhone, iPad, Android phones and tablets, Samsung Galaxy devices and Amazon Fire tablets, whether downloaded from the Apple App Store, Google Play, the Samsung Galaxy Store or the Amazon Appstore, and the yunasworld.com website. Yuna is published by Baseone Innovations ("we", "us").

The short version

No adverts, data sales, cross-app tracking or child-to-stranger chat. A parent can review their child's Yuna activity and delete the family account. Chat, photo and voice features stay locked until the signed-in parent approves the current disclosure and verifies the account email with a time-limited code.

What the app collects

Parent account email and credentials; the child nickname, age, optional profile photo and interests entered by the parent; child messages and Yuna replies; photos deliberately chosen for Chat, Snap, Homework or a profile; creations, learning progress and feature-usage counts; and technical security information such as device name, account-scoped device identifier and IP address. The device's built-in speech recognition may process microphone audio and Yuna receives the resulting transcript. The Animal Mirror camera feed stays on the device.

Animal Mirror and the camera

On iPhone and iPad, with camera permission, Animal Mirror uses Apple’s TrueDepth camera and ARKit face-tracking APIs on supported devices to detect facial expressions and head movements. This information is used only to animate the animal character in real time. On Android, Samsung and Fire devices, Animal Mirror uses the front camera and on-device face detection in the same way and for the same purpose.

On every device, camera images and face-tracking data are processed on the device. Yuna does not record or persistently store this data, send it to its servers, or share it with third parties. Face tracking stops when you leave Animal Mirror, and camera permission can be withdrawn in the device’s Settings.

Parent approval and withdrawal

The parent can withdraw in Grown-ups dashboard → Account → Privacy. Child AI, photo and voice features then stop until approval is given again. Account deletion removes the family account and cloud data within 30 days, except records we must retain by law.

Optional Family Safety location

Family Safety location is separate and off by default. Yuna collects this child device’s precise location, including in the background, and stores it separately in Yuna’s secure cloud so only signed-in grown-ups in this family can view it. You can switch sharing off at any time. Switching it off, withdrawing parent permission or deleting the account stops reporting and deletes the saved location.

Yuna Explore

Explore is off by default and can only be switched on by a parent or carer. When it is on, it records the child profile's searches and the pages opened, so the child can revisit them and the parent can supervise. Pages are checked for the child's age before they are shown. Search and page history is kept for 30 days unless a grown-up clears it sooner from the dashboard.

Service providers

Yuna's AI, through Yuna's secure cloud, processes approved text, limited profile context and deliberately chosen photos to generate and safety-check replies. A grown-up-selected profile photo may be processed there for its safety check. When a grown-up uses Ask Yuna to plan, it processes the grown-up's planning messages and lesson progress to suggest next lessons. For image search, it checks the search subject and candidate images so unsafe or irrelevant results can be removed. For Explore, Yuna's AI receives the active age band and a bounded page title and text extract, or screened image candidates, through Yuna's secure cloud only to classify whether the content is suitable. It also receives Yuna's reply text to generate Yuna's spoken audio. Raw microphone recordings are not sent to Yuna's AI or Yuna's secure cloud. The app store you downloaded Yuna from handles purchases and subscriptions and tells Yuna which plan or item was bought; we do not receive your card details. Your device's operating system provides speech recognition, push notifications and maps. Some camera features, such as Word Snap text recognition and object detection, use models that run on the device. Grown-ups can optionally sign in with an Apple or Google account; that sign-in service returns an adult account identity token and, where supplied, the grown-up's name or email, and child profile data is not sent to it. Trusted service providers supply licensed safe-search image results, deliver parent verification and service email, and provide hosting, content delivery and account sign-in. Help & Support messages are handled within Yuna's secure support service and may be reviewed by Yuna support staff. Providers are restricted to supplying the requested service; Yuna does not use family data for adverts or model training.

How the app uses information

To generate age-appropriate replies and creations, run safety and Explore page checks, provide supervised search and browsing history, enforce plan limits, sync family profiles and progress, show the parent activity and safety views, provide optional Family Safety, process app store purchases and respond to support requests.

Website

yunasworld.com sets no advertising cookies and uses no advertising trackers. It uses a functional cookie (yw_lang) to remember the language you choose, for up to one year, and the essential press-access cookie described below. Our hosting provider processes technical request data such as IP address and browser type to deliver and protect the site.

On public website pages, Cloudflare Web Analytics measures page views, referring websites and page performance without analytics cookies or persistent visitor identifiers. We also count app-store link clicks with the selected store, broad device platform, referring hostname, public landing page and campaign labels supplied in the link. These labels may travel between public pages and to the app store so we can understand which marketing brings downloads. We do not include child activity, messages, account details or search queries in this website attribution, and do not join these anonymous clicks to family accounts. App stores report downloads separately and may withhold small campaign totals for privacy.

If you contact us through the Help & Support form, we collect your email address, the topic you choose and your message, and deliver it to our support inbox. We use these details only to answer you and keep a record of the request.

Press enquiries and downloads

To download press files, we ask for your name, email and publication or organisation, and optionally your role, website and whether you want press updates. We use these details to provide the files, manage press enquiries and understand interest in Yuna, and keep them while needed for that press relationship or until you ask us to remove them. The press form sets an essential access cookie that expires within 24 hours. Contact privacy@yunasworld.com to request access, correction or deletion, or to stop press updates. We do not sell these details.

Your controls and contact

The Parent Dashboard lets the parent review chats, creations, safety alerts and activity; switch location off; withdraw parent permission; and delete the family account. To request access, correction, export or deletion, email privacy@yunasworld.com. We may verify that you control the parent account.

Security and changes

Data is encrypted in transit, credentials and sensitive device values are protected, and the parent area uses a PIN. If processing changes materially, Yuna will show the new disclosure and require fresh parent approval where needed.