Support
How can we help?
Quickest answers
Cancel or change a subscription
Apple bills subscriptions, not us, so they live in your Apple account. Cancelling turns off the auto-renew and Yuna keeps working until the period you've already paid for ends.
Manage subscriptions on Apple (opens on apple.com)My child bought something by accident
Purchases sit behind the parent PIN, so it shouldn't happen easily — but refunds are Apple's decision, not ours. Their form takes a couple of minutes and we're happy to help you word it.
Request a refund from Apple (opens on apple.com)I'm locked out of the parent zone
Write to us from the email address on the account and we'll get you back in. If that address no longer reaches you, say so and we'll verify another way.
Email us about the PINDelete our account and everything in it
Ask and we'll close the account and delete what's in it — conversations, profiles and creations. You don't have to give a reason, and we'll confirm by email once it's done.
Ask us to delete itGet a copy of our data
Ask for a copy, a correction, or a deletion. We reply without undue delay and within one month of having what we need to verify the request, as data protection law requires — and we'll tell you if it needs longer.
Make a data requestWrite to us
Report a safety concernSomething Yuna said, or anything that felt wrong. Read before other mail.- Something isn't working
- Billing or a charge
- Account and sign-in
- An idea, or something missing
- Press, schools and partnerships
We aim to respond within 5 days. Everything reaches the same inbox — the tag just helps us sort it. We will never ask for your parent PIN, your Apple ID password, or your card details.