How can we help?

The store you subscribed through — Apple, Google Play or Amazon — bills the subscription, not us, so it lives in your account with that store. Cancelling turns off the auto-renew and Yuna keeps working until the period you've already paid for ends.

Purchases sit behind the parent PIN, so it shouldn't happen easily — but refunds are decided by the store you bought through (Apple, Google Play or Amazon), not by us. Asking takes a couple of minutes and we're happy to help you word it.

Write to us from the email address on the account and we'll get you back in. If that address no longer reaches you, say so and we'll verify another way.

Ask and we'll close the account and delete what's in it — conversations, profiles and creations. You don't have to give a reason, and we'll confirm by email once it's done.

Ask for a copy, a correction, or a deletion. We reply without undue delay and within one month of having what we need to verify the request, as data protection law requires — and we'll tell you if it needs longer.